FAQ: Find Answers to Frequently Asked Questions

How does BlackAceDesign.com offer such affordable prices?

We work with top vendors and resources, to offer our customers the best options for their budgets. At BlackAceDesign.com we boast 100% customer satisfaction by providing prompt service to businesses, institutes and individuals. Let us show you why we are the premier online resource for quality engraved awards, personalized gifts, custom plaques and so much more.

Why does BlackAceDesign.com use Paypal for payments?

Paypal is the safest and most trusted way to shop in the internet today. They have over 100 Million Paypal accounts worldwide and that number is growing more each day. With all of this along with their experience fraud prevention team, there really is no other way to go when purchasing your custom awards.

Do I need to have a Paypal Account to purchase items from BlackAceDesign.com?

No. You can make a secure payment with your credit card or bank account.

Is BlackAceDesign.com PayPal verified?

Yes. We have been verified with PayPal since we first started selling online!
BlackAceDesign.com PayPal Verified

Can I pay with an E-Check through Paypal?

Yes. BUT your order will not be shipped out until the check has cleared.

How long will it take to get my order?

Your order will be processed, completed and shipped out within 3 business days. As soon as your custom awards ship out, you will also receive a tracking number for your order via email.

How much is shipment?

Shipment to continental USA (lower 48 states):

How do I check the status of my order?

You can check the status of your order at anytime by clicking the Order Status link at the top of this page. Or by following this link: Check Order Status

Does BlackAceDesign.com offer returns?

Due to the fact that all of our items are personalized in one fashion or another, we do not accept returns on any items except for theses exceptions:
1. There was a mistake on our part with the personalization or engraving.
2. The item has a flaw or was damaged during the shipping of the item.

What if I have a question or concern about ordering on BlackAceDesign.com?

Feel free to contact us through our contact page or by email:
Get in Contact | sales@BlackAceDesign.com