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FAQ

Find answers to Frequently Asked Questions

How long will it take to get my order?

Depends on shipping & handling chosen during checkout. PLEASE NOTE: days in BUSINESS days:

Shipping & HandlingProduction TimeDays to ShipEstimated Delivery
Economy7 to 10 days8 to 10 days08/21/2017
Standard5 to 7 days5 to 7 days08/10/2017
Speedy3 to 5 days2 to 5 days08/04/2017
3 Day Transit3 to 5 days1 to 3 days08/02/2017
Speedy + RUSH1 to 2 days2 to 5 days08/01/2017

How do I know when my item ships?

You will receive a tracking number for your order via email when it ships.

Do you ship to Canada or anywhere outside of the lower 48 states?

Not at this time, sorry.

How much is shipment?

Shipment to continental USA (we only ship to the lower 48 states):

Shipping & Handling$1 to $49.99$50 to $99.99$100 and over
Economy $5.0 $7.5 FREE Shipping
Standard $7.5 $10.5 $7.5 (discounted)
Speedy $11.5 $15.5 $11.5 (discounted)
3 Day Transit $19.5 $24.5 $19.5 (discounted)
Speedy + RUSH $29.5 $34.5 $29.5 (discounted)

What shipping companies does BlackAceDesign.com use?

UPS, Speedee, FedEx, or USPS.

Can I submit an order over the phone?

Not at this time, sorry.

Do I need to have a Paypal account to purchase items from BlackAceDesign.com?

NOPE. You can use your credit card or bank account to make a quick payment. You are not required to have a PayPal account and can make a payment without signing up for PayPal!

Is BlackAceDesign.com PayPal verified?

Yes. We have been verified with PayPal since we first started selling online!
BlackAceDesign.com PayPal Verified

Does BlackAceDesign.com offer returns?

Due to the fact that all of our items are personalized in one fashion or another, we do not accept returns/refunds on any items. However, we do offer replacements for the following instances:

1. There was a mistake on our part with the personalization or engraving.
2. The item has a flaw or major defect from our production process.

*We must be contacted within 7 days after you receive your order to process replacements.
**Image showing the issue must be submitted to us via email before we can process a replacement.

Am I allowed to make changes to my order once submitted to BlackAceDesign.com?

Once your gift order is submitted to our system goes in to a status of "Processing Order", any changes or cancellations to an order will incur a Change/Cancel Fee of $25. Changes include, but are not limited to, personalization, product type, address, ship type, added fees, product additions, gift messages, etc. Some change requests will be unavailable if the order is in the final stages of production.

Will I be sent a proof for my order?

PERSONALIZED GIFTS: Do NOT require a proof. Item(s) will be personalized in the font style, font size, and font color as seen in the item picture on our site for your item (font will match the item picture, with your personalization). When your order ships, you will receive a shipping confirmation email.

BUSINESS AWARDS: Most DO require engraving setup. If one is required, we will send a proof by email within a few business days. The proof email will be from orders@blackacedesign.com and will be sent to the email address you provided. We will not ship your order until the provided proof has been approved by you.

What happens if I accidentally provided an incorrect/partial address or a package is returned to you as an undeliverable package?

The customer is 100% responsible for providing a full/deliverable shipping address and being available for delivery. If the package is returned for any reason along those lines, we will need to collect the *FULL shipping charges to resend the package.

We provide an order summary on every order we do, emailed to you with the shipping address. If this is not correct, please contact us immediately to get this corrected. If this item ships before we receive the change notice, we will need to charge the *FULL amount to ship your package again.

If we provide a different address to our suppliers than the one you provided us, we will pay 100% of the charge to have the item re-shipped. If the mistake was on a customer's part, we will need to charge the *FULL shipping charges to resend the package and will not send the package until paid.

*PLEASE NOTE: We need to charge the FULL amount for shipping because that is what we are charged by USPS, UPS or FedEx to resend your package. Promotions and discounts do NOT apply to re-shipped items. For example, you received FREE shipping because the order was over $100, but the actual shipping charges were $17.85 (paid by us the first time), you will be charged $17.85 to resend your package.

How does BlackAceDesign.com offer such affordable prices?

We work with top vendors and resources, to offer our customers the best options for their budgets. At BlackAceDesign.com we boast 100% customer satisfaction by providing prompt service to businesses, institutes and individuals. Let us show you why we are the premier online resource for quality personalized gifts and business awards.

Why does BlackAceDesign.com use Paypal for payments?

PayPal has the highest security possible for processing credit card and bank transactions. What this means for you? Peace of mind, knowing that your payment transaction is 100% secure.

How do I check the status of my order?

You can check the status of your order at anytime by clicking the Order Status link at the bottom of this page. Or by following this link: Check Order Status

What if I have a question or concern about ordering on BlackAceDesign.com?

Feel free to contact us through our contact page or by email:
Get in Contact | sales@BlackAceDesign.com

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On Orders Over $100
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All personalized groomsmen gifts, personalized party favors, and personalized wedding gifts are personalized in the Good Ole' USA by Americans.
We stand by that guarantee and are proud of it!
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