Find answers to Frequently Asked Questions
How long will it take to get my order?
Depends on shipping & handling chosen during checkout. PLEASE NOTE: days in BUSINESS days:
How do I know when my item ships?
You will receive a tracking number for your order via email when it ships.
Do you ship to Canada or anywhere outside of the lower 48 states?
Not at this time, sorry.
How much is shipment?
Shipment to continental USA (we only ship to the lower 48 states):
What shipping companies does BlackAceDesign.com use?
UPS, Speedee, FedEx, or USPS.
Can I submit an order over the phone?
Not at this time, sorry.
Do I need to have a Paypal account to purchase items from BlackAceDesign.com?
NOPE. You can use your credit card or bank account to make a quick payment. You are not required to have a PayPal account and can make a payment without signing up for PayPal!
Is BlackAceDesign.com PayPal verified?
Yes. We have been verified with PayPal since we first started selling online!
Does BlackAceDesign.com offer returns?
Due to the fact that all of our items are personalized in one fashion or another, we do not accept returns/refunds on any items. However, we do offer replacements for the following instances:
Am I allowed to make changes to my order once submitted to BlackAceDesign.com?
Once your gift order is submitted to our system goes in to a status of "Processing Order", any changes or cancellations to an order will incur a Change/Cancel Fee of $25. Changes include, but are not limited to, personalization, product type, address, ship type, added fees, product additions, gift messages, etc. Some change requests will be unavailable if the order is in the final stages of production.
Will I be sent a proof for my order?
PERSONALIZED GIFTS: Do NOT require a proof. Item(s) will be personalized in the font style, font size, and font color as seen in the item picture on our site for your item (font will match the item picture, with your personalization). When your order ships, you will receive a shipping confirmation email.
What happens if I accidentally provided an incorrect/partial address or a package is returned to you as an undeliverable package?
The customer is 100% responsible for providing a full/deliverable shipping address and being available for delivery. If the package is returned for any reason
along those lines, we will need to collect the *FULL shipping charges to resend the package.
How does BlackAceDesign.com offer such affordable prices?
We work with top vendors and resources, to offer our customers the best options for their budgets. At BlackAceDesign.com we boast 100% customer satisfaction by providing prompt service to businesses, institutes and individuals. Let us show you why we are the premier online resource for quality personalized gifts and business awards.
Why does BlackAceDesign.com use Paypal for payments?
PayPal has the highest security possible for processing credit card and bank transactions. What this means for you? Peace of mind, knowing that your payment transaction is 100% secure.
How do I check the status of my order?
What if I have a question or concern about ordering on BlackAceDesign.com?
All personalized groomsmen gifts, personalized party favors, and personalized wedding gifts are personalized in the Good Ole' USA by Americans.
We stand by that guarantee and are proud of it!
© 2016 BlackAceDesign.com, All Rights Reserved.